Frequently Asked Questions
Everything you need to know about your Grampo experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my package?
Once your order ships, you will receive an email containing a tracking number and a link to our tracking portal where you can monitor your delivery in real-time.
What payment methods do you accept?
The Official Grampo accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Are your products covered by a warranty?
All authentic Grampo products come with a one-year limited warranty against manufacturing defects to ensure you receive the highest quality experience.